Do I need an appointment? Do you take walk-ins?No appointment is necessary to tour our community; however, it is always appreciated if you call ahead to make sure we are available to provide adequate time for you to tour and ask questions. Please arrive no later than one half hour prior to closing if you would like to tour the property. Everyone over 18 must have a valid photo ID to tour the community.
Why do your prices have ranges?Our apartment homes are priced individually based on the amenities and features.
What is the application fee and is it refundable?Application fees are $10.50 per person 18 and older occupying the apartment. You may pay these online by credit card, a small fee will apply. All application fees are non-refundable.
How do I apply?You can begin an application online by following this link. Alternatively, you can stop in the office for a paper application during business hours, or we can mail or email one to you. You can apply here. You can also view our available units to find the right home for you.
Which utilities do I pay?We charge a flat rate for utilities depending on the floor plan. Please contact our office for details!
What is the security deposit?Deposits range from $300-500 depending on the floorplan; an additional deposit may be required based on credit. This property partners with SayRhino as a security deposit alternative.
When is my rent payment due? What day of the month am I liable for a late charge?Rent is always due on or before the first of the month. Rent is always due on the first and a $75.00 late fee is assessed on the 4th of every month (even Sundays and holidays). A $10.00 per day late fee will be added for every day until the account has been made current.
How can I pay my rent?You can pay rent by setting up your online account on our website. This allows you to use a bank account (no fee) or credit card (with fee) to make payments.
What kind of pets do you allow? How many pets may I have?Up to 2 pets, cats or dogs, are allowed. All homes must pay a $300 pet deposit and a $35 pet rent per home. Breed restrictions apply, please contact the office. Please ask the office for more details on deposit information or check out our pet policy page.
If I get a job transfer, can I break the lease?Yes, if the lease buy-out fee has been paid. A 60-day notice is required before vacating your apartment, and the lease buy-out fee is one and a half times the rent amount. Please make sure that you reference your signed lease agreement and confirm policies with your Property Manager as there could be unique circumstances.
If I am part of the military and receive deployment or reassignment orders, can I break the lease?Yes, service members can break their lease without penalty in certain circumstances through the Servicemembers Civil Relief Act (SCRA). Please contact the property manager as soon as possible in this situation. You will need to provide written notice and a copy of your military orders.
How can I refer a friend?If you love our apartments and want to refer a friend, please let our office know! We offer resident referral programs throughout the year and would love for your friends and family to join our community.
If something needs to be repaired in my apartment, how do I report it?You may call the office, send an e-mail, or leave a message with the answering service. You may also submit work orders online if you are enrolled in our online services.
There is a person who might be staying with me for a while, is that permitted by the lease?Yes, if someone is temporarily staying with you, please let the office know so we can accommodate for parking. If someone is permanently moving in, or staying longer than 3 days, they will need to fill out an application to be added to your lease agreement.
I will be moving out. What do I need to do?We require a 60-day written notice, which you are responsible for, prior to move-out. If you need to move out at the end of your lease term, please remember to come in 60 days prior to the lease expiring to provide your written notice.
Do you have cable/Internet services?Residents wanting cable/Internet can contact Comcast. The units are cable ready.
Is renters insurance required?Yes, Live on South Federal Apartments does require Renter's Insurance with a minimum liability of $100,000. Please make sure Live on South Federal is listed as an interested party on your policy. Any insurance company is permitted except for State Farm. Live on South Federal partners with ePremium for Renter's Insurance. For more information, please call the office.
Can I grill on the property?Grilling is not allowed.
I am locked out of my apartment/garage. What do I do?If you are locked out of your unit, you will need to contact a locksmith at your own cost. If it is during business hours, you can contact the leasing office for assistance.
I have lost my apartment and/or mailbox keys. What do I do?If youve lost your keys, you can request a replacement key(s) be made by submitting a work order. The cost is $5 per key.
Love the new staff they really go above and beyond to accommodate us residents.- Google Review
Its a really nice living community. There's a school and plenty of parks by here. A lot of family oriented people. Very nice leasing office. The staff has been very responsive anytime I communicate with them. They're really nice people that offer newsletters monthly with resources to help the residents because they do care.- Facebook Review
I just moved. I took a chance since I read under new ownership. So glad I did. Great staff, wonderful space. Highly recommend.- Community Review
I live at Federal terrace. Have lived here for 2 years under not very good management. I was thinking about not renewing my lease. But after the last 30 days I see this management company will do great thibgs for its people Starting with they are installing new metal doors to the laundry room to keep unwanted people out. Any time I have been to the office they are very attentive. Unlike past company they- Google Review (Feb 2022)
I had the most amazing experience with this property. The team was very nice and professional and the apartments have a warm welcoming environment.- Google Review (Feb 2022)
It’s hard to find great customer service these days, but the way I was greeted and the service I received from Ana and Dominick truly made me feel welcomed!- Google Review (Feb 2022)
Ana and Dominick are very helpful with the leasing process!!!- Google Review (Jan 2022)
The owner was very helpful and I had a great experience!- Google Review (Feb 2022)
There are always different perspectives and my experience was great! No complaints from me at all. The leasing agent was awesome and showed me around the property and took the time to show me the amenities they had and answered all my questions I had.- Apartment Ratings Review (Feb 2022)
I really like the office and maintenance workers. And the apartment has a really nice floor plan especially for the price.- Move in Review (March 2022)
Rudy has been a big help and was very friendly and very helpful about everything. He definitely made the process easy, e was a big help. Thank you!!!- Move in Review (April 2022)
The maintenance man that came to check on the leak and fix my toilet or my sink was very polite got it done quickly efficiently and I- Work Order Review (March 2022)